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Eligibility Officer

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Eligibility Officer
Company:

Gallagher


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Eligibility Officer

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Details of the offer

The Role
As an Eligibility Officer you will be the first point of contact responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of Worker's Compensation claims in line with legislation. You'll utilize your strengths in technical knowledge and resilience to achieve business and Worksafe objectives, and your analytical and communication capability will see you succeed in this position.
In this fast paced role, you'll also be responsible for conducting investigations as necessary to ensure every decision made for new claims are of the highest quality and consideration for our customers.
You will add value to Gallagher Bassett across the following:
Working as part of the Eligibility team to make sustainable, appropriate and quality initial liability determinations for your portfolio of Work Cover claims
Driving an effective investigatory process in order to make quality decision when determining initial liability for claims for compensation
Providing a quality customer service experience for our internal and external customers
Accurately calculating all pre injury average weekly earnings for injured workers
Communicating the initial decision rational to the Dispute Resolution Team to support the conciliation process
Working together with your Team Manager, Case Managers, Technical Managers and WorkSafe staff to determine liability and review of entitlement

We're interested in hearing from people who possess:
Experience in a Worker's Compensation Eligibility or Senior Case Management role or similar position
Experience in the application of Worker's Compensation legislation
Exceptional time management and organisational skills and the ability to prioritise your tasks
Excellent communication and interpersonal skills, and a team-player attitude
An aptitude for working within a dynamic, fast paced and challenging environment

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following:
Attractive remuneration packaging
Flexible work hours
Staff referral incentive
Opportunities for ongoing education and development
Service recognition awards
Employee assistance program for yourself and immediate family members
The opportunity to work for a company that gives back to the community through our Gentle Bear program

A brief overview on GB:
Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!
To applyIf this sounds interesting to you - we want to connect!
GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
To be considered for this opportunity you must have right to live and work in Australia when applyin g.
Agency applicants will not be considered for this position.

Additional Information

Requirements

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