Duty Manager in Coffin Bay-Regional South Australia (Tourism & Hospitality)Our Oyster Farm Tour is a very unique experience, the only one of its kind in the world where you get to wade into the water, and sit in the heart of a commercial oyster farm, and taste oysters straight out of the water. Our beautiful location Oyster HQ is the centre piece bringing the tours and food tourism together in an idyllic location, with arguably the best view in town right at the waters edge in Coffin Bay. It is about showcasing the best of what Coffin Bay has to offer, our world-class oysters and seafood, in a relaxed tapas style venue.
Qualifications & Experience Previous experience in a fast-paced environmentExceptional organisational and leadership skillsGood understanding of tourism industry and delivering exceptional serviceHigh attention to detailTrain and develop a small team in FOH and Tourism/Tour DeliveryMust have initiative and be a self-starterMust be able to lead a team to deliver a great Customer ExperienceIndependent decision-making capability in line with company policies and proceduresThis role is one of 2 Duty Managers and will report directly to the Venue ManagerAbility to work in a close-knit team, developing strong working relationships whilst maintaining objective decision-makingDeliver bottom line improvement to overall turnover, through upsell and cross-sellTasks & Responsibilities Managing shift and staff in restaurant and tour operations on a daily basisAssisting with staffing, recruitment & trainingEnsuring the team delivers an exceptional customer experienceManaging bookings through walk-in enquiries to a high standard, looking for opportunities to upsell and cross-sellResponsible for optimising cross-sell and upsell opportunities through team development and managementBe the face of Oyster HQ, meet & greet for tours and HQOptimise capacity of seating for restaurant and toursPersonal Attributes Highly self-driven and a self-starterHighly organised and motivatedCan work in a very fast-paced environment with lots of moving partsCan maintain high levels of energy and positivity, with a can-do approachSuper organised and switched on!A go-to person, with their finger on the pulse of day-to-day operations. #J-18808-Ljbffr