Duty Manager (Food & Beverage Operations)About us:Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney's Inner West.Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding portfolio of 46 Assets across NSW, Queensland and Victoria. The group operates across a variety of segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.About the Venue:Join our team at The Campbell Hotel, a vibrant venue in Campbelltown, offering top-notch dining and versatile function spaces. With a welcoming community atmosphere and newly refurbished facilities, we're dedicated to providing exceptional experiences for our guests.About the Role:The Duty Manager will take the lead in the day-to-day operations of the business, ensuring a seamless operation and allowing customers to enjoy an exceptional experience. They will play a key role in creating a sense of atmosphere, training new team members, and ensuring the venue complies with regulations. Looking for someone experienced in working in a fast-paced environment across a multi-faceted venue. Attention to detail and a positive work ethic is a must. The ideal candidate will be a career-focused manager with a strong gaming background who is interested in future opportunities for growth.Responsibilities:Ensuring excellent customer service is delivered across all aspects of the businessEnsuring the venue operates safely and within restrictionsFocused on the development of the team, with the ability to lead, train and coordinate staff in a motivating, efficient and effective mannerAble to manage payments, cash handling and reportingConfident handling guest feedback and any complaints in an efficient and proactive mannerAbout you:A natural and confident leader with exceptional communication skillsPassionate about customer service and delivering amazing experiencesMaintaining knowledge of venue compliance, regulations and venue operationsHave full availability to work a mix of nights, weekends and day shifts.RSA & ARCG accreditedExperience with gaming preferredA police check will be required for this roleYour application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a duty manager?Do you have a current Police Check (National Police Certificate) for employment?Do you hold a current Responsible Service of Alcohol (RSA) certificate?Do you hold a current Responsible Conduct of Gambling (RCG) certificate?How many years of people management experience do you have?What's your expected annual base salary?How many years' experience do you have as a gaming supervisor?
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