Job Description
Are you a Disputes Officer looking for your next exciting move? Do you have a passion for business improvement, an eye for detail and enjoy unravelling complexity? Here at Findex, we are currently looking for someone to join our Disputes team. This is a full-time, permanent opportunity, flexible to be based anywhere in Australia for the right person.
The Disputes Officer role is pivotal to the quality resolution of disputes and complaints, relevant concerns or errors that may arise across the business to ensure consistency, fairness and regulatory compliance.
What will your typical week look like? Register and maintain complaint matters received from our clientsHandle and investigate client complaints through liaising with clients, advisers and other support staffIdentify errors and trends, and assist in developing and implementing controlsLiaise with external dispute resolution bodies such as AFCA to resolve matters as required More about the perks Comprehensive training including a dedicated buddy to get you off to the right startOngoing training and support to grow your career within a growing organisationDynamic work environment - supporting employees to work from home and officeEAP access supporting a healthy work-life balance Let's talk about you!
You are someone with the following skills and experience...
Previous experience in a similar disputes resolution role/qualifications in financial planning would be advantageousExcellent communication and written skills and attention to detailProven problem-solving abilities and the skills to gather, analyse and interpret information to identify issues, trends and solutionsAbility to manage and prioritise competing demands Why Findex?
With a passion for well-being, Findex adopts a dynamic working environment and empowers our people to operate from wherever they find themselves most engaged, productive, and collaborative, while leveraging a flexible blend of remote and in-office work.
At Findex, we are passionate about what we do and how we do it. Are you a big and bold thinker? Do you like to make meaningful change? Are you motivated by working in a business that puts clients first and embraces teamwork? Do you want to be part of a team that moves together, operates in a high trust environment and celebrates success? Do you take pride in delivering quality work, being accountable and maintaining high standards?
If this sounds like you, we look forward to meeting you. Apply now!
PLEASE NOTE:
Only candidates with valid working rights within Australia will be considered.
Findex is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, backgrounds and experiences.
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