Director Operations, Qleave

As part of the Executive Leadership Team (ELT), the Director Operations is responsible for leading the following teams:

Client Services
Register Assurance
Workforce Optimization
Strategic Engagement

This role involves optimizing the organization's people, technological, and information resources. The Director Operations provides expert analysis and strategic advice to the General Manager on stakeholder engagement, service innovation, and register assurance activities to ensure effective implementation of corporate governance, quality management systems, and risk management strategies.
The ideal candidate will thrive on driving improvement across all aspects of business operations, identifying performance gaps, and implementing improvement plans. Strong cross-functional project management experience and a background in business process changes and technology application development are essential.
The successful candidate should have an adaptive leadership style, value differences within the team, and collaborate effectively across the ELT. Integrity, honesty, and a customer-centric approach are crucial, along with excellent communication skills to influence, negotiate, and maintain key stakeholder relationships.
Key Responsibilities:

Lead and optimize the Client Services, Register Assurance, Workforce Optimization, and Strategic Engagement teams
Build team capacity and capability, nurture a high-performing team culture, and inspire commitment
Provide advice and support to the General Manager and Boards within the portfolio
Establish and ensure effective implementation of corporate governance, quality management systems, and risk management strategies
Proactively identify and manage risks, collaborate on risk mitigation strategies

This position reports to the General Manager.
What We Are Looking For:
QLeave is seeking candidates with:

Knowledge of QLeave's structures, processes, and procedures
Proven ability to lead strategic engagement activities
Strong influencing skills and collaboration with senior management and key stakeholders
Change management and internal communications alignment
Strong analytical, planning, and project management skills
Excellent written and oral communication abilities

No mandatory qualifications are required for this role.
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