Digital Commerce Functional Specialist - Adelaide, SAWelcome to Smokemart and GiftBox (SMGB), Australia's premier destination for tobacco products and giftware.
Boasting over 250 retail outlets nationwide and a dynamic online presence, SMGB stands as a proud testament to South Australian entrepreneurship, now embraced across Australia.As a key member of the Viva Energy group, an ASX-listed leader with a bold vision to dominate Australia's convenience retail sector, SMGB merges Viva Energy's expansive network of over 1,000 locations with our robust tobacco distribution arm.
This powerhouse synergy allows us to elevate our service and product offerings to unprecedented levels.The OpportunityReporting to the Head of Ecommerce & Digital Experience, the Digital Commerce Functional Specialist will play a key role in maintaining seamless digital platform operations by providing day-to-day functional support, troubleshooting, and driving improvements across workflows.Key ResponsibilitiesBe the primary technical contact for managing and resolving issues ensuring uninterrupted Ecommerce functionalityConduct regular quality assurance checks to ensure optimised user experiencePartner with internal stakeholders to enhance workflows across order management, refunds and promotionsConduct regular testing to manage and support the implementation of new digital toolsSupport in projects involving data integration, systems upgrade, and new digital capabilitiesConstantly review customer feedback to enhance site usability and customer satisfactionThe Successful Candidate Will PossessDemonstrated capability and strong understanding of managing Ecommerce platformsAbility to draw insights, make recommendations and implement changes to maximize sales, conversion rate, average order valueTechnologically fluent and strong communication skillsTeam player who thrives in a fast-paced environmentSkilled in performance and web analytics, with the ability to analyse data and generate actionable insightsPlease note only shortlisted candidates will be contacted.#J-18808-Ljbffr