We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.
Like any good mission, this one starts with our people.
Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.
Full Time role based at our Virgin Australia Brisbane Hangar Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
What you'll be doing… As the Defect Support Engineer, you will provide effective solutions for all non-operational tail specific issues reported within the Technical Operations group. This includes the assessment, coordination, and preparation of open defects for rectification, as well as coordinating responses and actions in relation to guest, crew and safety related complaints. The Open Defect Engineer may also provide support to Line Planning, Maintenance Watch and MRO's for troubleshooting and AOG aircraft.
The Planning team is responsible for implementing the airline's Approved Maintenance Program and acquitting all open defects in a timely and cost-effective manner, devoid of maintenance overruns and undue restrictions to the operation.
You'll be great in this role if you have… Hold, or have held, an aircraft engineer license in category B1 and/or B2 or equivalent; or have a qualification in aircraft maintenance at least at certificate IV level; or have an engineering qualification at least at diploma level in any of the following disciplines: (i) aeronautical; (ii) avionics; (iii) mechanical; (iv) electricalMinimum 5 years' experience in engineering/aircraft maintenance for an airline that operates aircraft that are the same, or of a similar complexity as the aircraft operated by Virgin AustraliaBasic ability with Microsoft Office applications including Outlook, Excel and WordExcellent verbal and written skills - Proven ability to assess scenarios and plan outcomes in the most effective manner - Proven ability to prioritize work requirements in an operationally fluid environment - Good interpersonal skillsComprehensive knowledge of the aircraft's structure and systems, including the propulsion system for aircraft/engine types operated by the airline, or of similar aircraft type and complexityWorking knowledge of OEM maintenance manuals and documentationWorking knowledge of the CASR Part 42 Continuing Airworthiness RegulationsWe're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to): Flexible Hybrid working arrangementsDiscounted flights for you and your loved ones (including $1000 worth of travel credits per year)Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwideCheaper hospitality, retail, technology, beauty, and wellness servicesFree counselling and access to a wellbeing app to support your physical, mental, social and financial healthDress for Your Day' – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.When everyone is included, everyone wins
We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Join a team that looks out for one another, where no two days are the same.
Help guests at the very beginning of their journey with outstanding customer service.
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