Position Description Position: Data Recovery Engineer Reporting to: Head of Technical Operations Position Type: Full Time Position Description: The Data Recovery Engineer is a specialist technician responsible for the recovery and repairs of data from a broad range of rotational and solid-state media and mobile devices.
The role involves providing quality and efficient services to customers (corporate and private), repairing mechanically damaged devices and the use of software to extract data from damaged devices.
As the in-house technical expert, you will be required to complete the work at our onsite Data Recovery laboratory. The successful incumbent will have extensive interaction with the Sales and Customer Services team to promote and deliver the services to the highest company standards.
Responsibilities: Perform specialist data recovery technical engineering tasksAdhere to the customer devices repair schedulesPerform cost effective investigations of damaged media ahead of repair and extractionProvide timely and accurate data recovery details to the Sales and Customer service representativesRecord and manage work hours dailyAssist and train other engineers, as requiredResearch new technical solutions, as directedStay abreast of latest technology in the advancing area of Data Recovery Key Performance Indicators: Time sheet accuracy and daily entriesInvestigation cycle timesRepair and data recovery cycle timeData extraction and loading onto fresh media cycle timeResearch and present to management on the agreed number of new technologies Meet the Satisfaction Survey quota (>95%).Represent the company values of Pride, Honesty, and Improvement Experience, Skills, Qualifications: Advanced technical data recovery knowledge in storage and mobile media5+ years' experience as specialist data recovery engineerRelevant Australian degree in IT/DataStrong verbal and written communication skillsStrong time management skillsConnectWise, MSOffice and other IT systems knowledgeHEX, AceLabs, Cellebrite and other relevant industry toolsets