Client DirectorJoin a leading global insurance broker in the growing Affinity and Small Business division. This is a key role responsible for the development and execution of the strategy that will help acquire and retain clients and drive a positive customer NPS.The Client Director is responsible for driving profitable growth in the Affinity Health & Professions teams. Working collaboratively, you will reinforce client relationships, bring your industry knowledge to the development of product and service solutions and drive client retention and revenue generation for that group.They are also responsible for the management of a sizeable team, ensuring an effective / high performing outcome and connecting the team to the vision and strategy of the Affinity business.What the day will look likeDeveloping and executing strategy to strengthen your segments and drive new business, retention and cross sellLeading top-level client relationship management and build reputation that leads to new opportunities and strengthens existing client arrangementsDriving thought leadership and innovation with clientsOverseeing budgets and managing profitability for your portfoliosLeading a high performing team with clear KPI's and high engagementEnsuring effective collaboration and synergy across all Aon segments and functions, including Broking and ComplianceDriving product utilisation, product innovation and channel strategyResource and expense managementIdentifying and implementing process improvementReporting on portfolio performance and sharing insights into risks and opportunitiesDelivering client value by leveraging relationships, client / industry knowledge, and the Best of Aon to provide distinctive solutionsDeveloping talent and building a high-performing team through continuous learning, honest feedback, rigorous development and disciplined talent managementSkills and experience that will lead to successDriven and dynamic leader with excellent communication, negotiation and interpersonal skills5+ years' experience in a client management or business development role in the insurance industry, ideally in the Affinity or small business spaceTier 1 (Insurance Broking) and / or Diploma of Insurance Broking preferred, or a relevant University degreeExperience and technical understanding of the insurance industry, with knowledge of Health and Professions products an advantageDemonstrated experience in developing and executing business strategyExperience managing teams and mentoring, training and leading team members in a fast-paced environmentDemonstrated track record of delivery of results including growth and retention targetsExperience managing budgets and forecastsProven track record of managing growing client relationships preferable in the insurance industryStrategic thinker with an analytical mindset and strong problem solving skillsExperience with digital acquisition and the customer experienceAon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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