Client Director Join a leading global insurance broker in the growing Affinity and Small Business division. This is a key role responsible for the development and execution of the strategy that will help acquire and retain clients and drive a positive customer NPS.
The Client Director is responsible for driving profitable growth in the Affinity Health & Professions teams. Working collaboratively, you will reinforce client relationships, bring your industry knowledge to the development of product and service solutions and drive client retention and revenue generation for that group.
They are also responsible for the management of a sizeable team, ensuring an effective / high performing outcome and connecting the team to the vision and strategy of the Affinity business.
What the day will look like Developing and executing strategy to strengthen your segments and drive new business, retention and cross sell Leading top-level client relationship management and build reputation that leads to new opportunities and strengthens existing client arrangements Driving thought leadership and innovation with clients Overseeing budgets and managing profitability for your portfolios Leading a high performing team with clear KPI's and high engagement Ensuring effective collaboration and synergy across all Aon segments and functions, including Broking and Compliance Driving product utilisation, product innovation and channel strategy Resource and expense management Identifying and implementing process improvement Reporting on portfolio performance and sharing insights into risks and opportunities Delivering client value by leveraging relationships, client / industry knowledge, and the Best of Aon to provide distinctive solutions Developing talent and building a high-performing team through continuous learning, honest feedback, rigorous development and disciplined talent management Skills and experience that will lead to success Driven and dynamic leader with excellent communication, negotiation and interpersonal skills 5+ years' experience in a client management or business development role in the insurance industry, ideally in the Affinity or small business space Tier 1 (Insurance Broking) and / or Diploma of Insurance Broking preferred, or a relevant University degree Experience and technical understanding of the insurance industry, with knowledge of Health and Professions products an advantage Demonstrated experience in developing and executing business strategy Experience managing teams and mentoring, training and leading team members in a fast-paced environment Demonstrated track record of delivery of results including growth and retention targets Experience managing budgets and forecasts Proven track record of managing growing client relationships preferable in the insurance industry Strategic thinker with an analytical mindset and strong problem solving skills Experience with digital acquisition and the customer experience Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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