Supervisors/Team Leaders (Call Centre & Customer Service)
WPA is the market leader in quality ground engaging tools (GET or wear parts) for earthmoving and mining.
We are immensely proud of our dynamic and agile approach to ensuring our customers have an excellent experience, both from using our high-performing products and from the quality of service we apply to delivering and supporting those products.
To continue our recent growth and exciting success, we need to expand our team!
We are looking for someone to lead a small Customer XPerience team who already deliver extraordinary results, and to take them to the next level.
You are self-motivated, driven, and entirely committed to "winning together".
You understand how to lead a small team, what it takes to achieve extraordinary results, and how to demand the very best from everyone around you.
As the leader of our Customer XPerience Team, you will:
Plan and lead the delivery of deep satisfaction for our customers so that they never look anywhere else; Elicit (or draw) referrals to new ideal clients from our very satisfied clients; De-task and complement our sales people by deepening the relationships they initiate; Ensure the expectations created by our marketing are fulfilled across the Company; Understand that promptly resolving glitches in product or service delivery enhances an already good reputation; Educate and maximize our clients' experience of the full scope of our products and services; Live and breathe our Vision, Mission, and Values; and Collaborate with our Marketing, Sales, and Inventory teams to increase our share of the Australian GET market.
This is not an entry-level position.
You will need to combine your passion for success with experience and a sound skillset, so a Diploma level or higher qualification will likely add value to you in this role.
Your permanent full-time role is based at our headquarters in Molendinar and will require you on-premise.
Hours of operation are 7.30am to 4.30pm, Monday to Friday.
Salary range $65k to $85k per year, commensurate with your experience and reviewed as you begin to master the role.
If you've read this far, we look forward to reading your cover letter and (brief) resume.
Lastly, it is expected that you will invest a little time to review our website to gain an understanding of our company and our industry before we talk.
Please note: Only shortlisted candidates will be contacted.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
Do you have experience in a sales role?
How many years of people management experience do you have?
Have you completed a qualification in business?
Do you have a current Australian driver's license?
What's the largest size team you have managed?
How many years' experience do you have as a customer services representative?
Do you have experience in administration?
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