This is a Customer Support Specialist role with one of the leading companies in AU right now -- Tyro -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Tyro About the role -------------- Tyro's Customer Support team is one of the most widely regarded in Australia. Tyros are a highly collaborative mix of people. Joining the Customer Support team will see you championing the voice of our customers and collaborating with our awesome teams and individuals in Engineering, Product Management, Sales, and other functions within the business, who have inspiring stories and top-notch talent. - We offer a rotating roster within 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home, or from our brand new CBD office. - Please note that this role will entail some weekend work as part of your roster Joining our team means doing what you love - helping people. On a typical day you will use your exceptional customer service skills to liaise with our customers over the phone and via email. You'll provide first-level technical and account support to our EFTPOS, Banking and eCommerce customers. This role is a hybrid position, with a requirement to be in office 2 days a week and the option to work from home for the remaining 3 days. What You'll Do -------------- - Answer all incoming calls in a professional and efficient manner - Educate customers of Tyro's products and services - Troubleshoot any issues regarding terminals and eCommerce enquiries - Guiding our customers through the EFTPOS activation process. - Resolve all complaints through effective communication skills and escalate to team lead when needed Record detailed and accurate notes of merchant enquiries in a timely and efficient manner. What You'll Bring ----------------- - Previous experience in Retail, Hospitality or Contact Centre - An infectiously upbeat attitude and a bubbly personality - A passion for customer experience and providing exceptional service - Strong written and verbal communication skills Perks and Benefits ------------------ We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of our people?across Australia. Here are just some of the things Tyros tell us they love about working here: - A hybrid working policy that truly enables you to live your best life - Learning and career development opportunities - 16 weeks paid primary carers leave - 12 weeks paid secondary carers leave - Annual team-based volunteer day - We're a social bunch, we love a?weekly team social event, snacks,?a selection of craft beer, wine and non-alcoholic beverages,?ping pong and video games - Taco Tuesdays - Mental health and wellness initiatives Personal finance initiatives
If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Tyro. ? Applying here is the first step in the hiring process for this role at Tyro. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.