Customer Support Officer (Chinese Speaker)

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.We are looking for a Customer Support Officer, native Chinese speaker who will assist the clients of FxPro. Candidates can be based in Cyprus or willing to relocate.Our customer support team is working in shifts 24/5, on a rotation basis.ResponsibilitiesDeliver service and support to customers through live chats, emails and phone callsPerform Back Office and Clients Accounting Department duties as required and update Customer recordsCollaborate with other team members to address customer needsProvide product information and assist customers with their queriesRequirementsFluent in English and native in Chinese (spoken and written)University Degree or relevant working experienceAbility to work in shifts 24/5, on a rotation basisComputer literacy to a high levelAbility to work well in a team environmentPatience and empathy in dealing with customer concernsExcellent communication and interpersonal skillsHigh attention to detailOur BenefitsCompetitive compensation packageMedical and life insuranceProvident fund contributionIn-house gym with a personal trainerFree daily lunch catering, snacks, and beveragesCompany discount card for various products & services50% discount on language courses with a tutor21 days of annual leave and 10 days of sick leave annually
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