Customer Support (Investing / Superannuation) Specialist (Part Time)Sydney
At Spaceship, we're on a mission to transform the way people think about and invest their money.
We started in 2017 with Spaceship Super, and in 2018 we launched Spaceship Voyager, which is making investing easy for everyone.
In 2023, we launched a new US Investing service.
Since launch, we have grown to more than 200,000 financial members and surpassed $1.5 billion in funds under management – but we're just getting started.
What will you be doing?For a business that enables people to invest in their future, trust is everything.
This means the Customer Support team is absolutely crucial to the success of Spaceship and its customers.
Developing trust requires the Customer Support team to have a deep understanding of superannuation, investing and the inner workings of our products, as well as the ability to empathise with a diverse range of customers – from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newbies.
You will be joining a small 6-person team, who are all about the customer experience at Spaceship.
While ultimately responsible for answering customer enquiries and solving their problems, you will also play a key role in product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Risk & Compliance, and Investments.
In this role, you will be responsible for:
Acting as our customers' primary point of contact, giving customers an internal voice and being our external ear.Managing incoming customer enquiries via email, chat, and phone.Managing customer feedback, complaints, and general enquiries.Nurturing relationships that will lead to long-term advocates.What are we looking for?Someone willing to work 2-3 days a week.2-3 years experience working in a B2C customer support, customer success, or similar role that serves customer communities.Experience with customer support systems such as CRMs, and dealing with online chat enquiries.Experience in financial services, specifically in a super fund support role or with experience in ETFs, investments, stocks, and trading.Ideally, you have RG146 accreditation.You will thrive in this position if you are:
Excited by our mission and hungry for a challenge in a growing startup.Passionate about forward-thinking technology products, specifically investment and fintech products.Empathetic, patient, and able to understand a problem from different viewpoints.Able to demonstrate initiative and persistence in solving problems.Constantly iterating to come up with the best solution.An exceptional communicator who thrives in a collaborative environment.Inquisitive with a strong aptitude for learning.What are the perks and benefits?Flexibility to work from home at times.Health and wellness benefits.Learning and development allowance.Working from home allowance.Who are we?We are ~40 people passionate about enabling people to invest in their future.
We value forward-thinking, accessibility, curiosity, transparency, and simplicity in everything we do - from the way we collaborate to the products we create.
Spaceship has raised more than $70m to date from some of the world's most renowned investors including Horizons Ventures, AirTree Ventures, Grok Ventures, Valar Ventures, Sequoia Capital, and New Enterprise Associates.
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