Customer Support Coordinator (Pre-Site) - GreenfieldsLove Where You Work!
Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Based in our stylish & fun environment Robina Office on the Gold Coast, work within the dynamic Pre-Site Operational Customer Support team supporting your Metricon customers through their pre build process. You will work closely internally with Drafting, Estimating, and Permits to get customers to site.
Reporting to the Pre Site Team Leader, your responsibilities will include:
Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction processDeliver exceptional customer service, build and maintain customer relationshipsContinuously providing updates to your customersMaintain a high degree of accuracy recording customer project detailsLiaising with drafting, estimating, studio and external suppliers and coordinate client variations when requiredEnsuring customer quality control through professional communications, maintaining data entry and executing report compilationConsistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clientsAssist with all Customer Support related tasks.Metricon will offer you:
Stylish State of The Art Robina Office to work inOngoing learning and development opportunities to help build your skills and reach your potentialNo two days are the same and no two customers are the same - so learn each and everyday on the jobMetricon Homes – Australia's largest Home Builder for the 9th Consecutive YearWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunitiesAttractive housing discounts on our award-winning homes24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challengesExclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.The successful candidate will have:
Experience working within a project coordination or customer focused roleAbility to manage a portfolio of customers at different stages through the pre-construction journeyProven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellenceProven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standardsHighly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customersFostering productive relationships with customers and key stakeholders to deliver excellent customer serviceAbility to clearly identify people's needs and generate solutions to suit both the customer and team memberIntermediate Microsoft WORD and EXCEL computer skillsHighly organised – ability to multi-task and deal with a variety of activities.If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.
This role requires a national police check to be undertaken by the successful candidate prior to commencing.
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