Customer Support Coordinator

Customer Support Coordinator


Customer Support Coordinator

Details of the offer

Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

This is a highly rewarding but challenging 12 month Maternity Leave Role located in Shepparton, VIC within the busy Customer Support Team. Reporting to the Customer Service Manager, your responsibilities will include:Effectively manage customer expectations by communicating with Metricon customers to ensure they are fully aware of the status of their home during the pre-construction process;
Respond to any issues a Metricon customer may raise by identifying and providing appropriate and timely resolutions;
Preparation of correspondence, signing of customer contracts, & arrangement of client specification appointments (Colours & Electrical);
Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation; and
Maintain and constantly develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients.
Metricon will offer you:A competitive salary and salary package opportunities;
Genuine career advancement opportunities;
Generous housing discounts on our award winning homes; and
A supportive workplace culture where great work is recognised and rewarded.
The successful candidate will have:Customer support experience within a fast paced environment;
Experience within the building and construction industry would be an advantage to read plans;
The ability to multi-task and set priorities;
Highly developed interpersonal and communication skills;
Intermediate Microsoft Word, Excel and Outlook computer skills and exposure working with database systems.

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  • Call Center - Customer Support / Customer Service Coordinator


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