Customer Support Agent – Mexico

Department Customer Service
Location Mexico City
At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?
Our Mexico team is currently looking for a Customer Support Agent to provide our clients world class support.
If you are a customer-oriented team player and you are looking to make your mark with an industry leader, we want to hear from you!
Your day-to-day Answer first level support calls and emails from clients and offer a suitable solution Guide and troubleshoot with the clients through diverse technical tasks such as audio connections and/or digital signage Ensure the SLA agreements Create work orders for service visits, product shipments and replacements Coordinate customer service requirements with other appropriate departments as necessary (programmers, KAMS, warehouse, technicians) Communicate solutions, successes, and opportunities to improve our services Make the client feel comfortable with the service Daily monitoring status of every network Your qualifications Fluent English (spoken and written) Over 2 years of professional experience in customer services Solution and customer oriented Invest in continuous improvement and learning opportunities Strong team-player Ability to multi-task Excel/Sales Force knowledge High school certificate (Minimum) Basic knowledge about digital signage and audio connections Life at Stingray A cool office space in Mexico City Statutory benefits
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