Customer Success Specialist – Help Australians Achieve Financial Freedom Are you ready to make a difference? Revive Financial empowers individuals and businesses across Australia to regain control of their finances. Through our Debt Management Solutions, we help clients relieve financial stress and achieve positive outcomes. Join a purpose-driven team making a real impact.
The Role As a Customer Success Specialist, you'll guide clients through challenging financial situations with empathy and expertise. Using our in-house digital tools, you'll streamline onboarding, allowing you to focus on advocating for each client's wellbeing. Your responsibilities include:
Connecting with Clients: Understand their financial situation and support them through debt relief options.Providing Guidance: Explain solutions and help clients make informed choices.Process-Driven Data Verification: Verify data against supporting documentation from customers, creditors, or third parties to prepare robust and compliant applications.Driving Results: Collaborate across teams to deliver seamless service and recognise when clients need additional support.Who We're Looking For You're ideal for this role if you have:
Performance-Driven Experience: Background in achieving KPIs and targets in a results-focused environment. Experience in the debt management industry is ideal, though transferable experience in finance, insurance, or similar roles is a plus.Attention to Detail: Meticulous in verifying information and ensuring accuracy in all documentation.Strong Communication & Problem-Solving Skills: Clear, compassionate, and professional in every interaction.Empathy and Drive: Thrive in a fast-paced, customer-focused environment where personalised solutions make a difference.Why Revive? Impact & Purpose: Help Australians regain financial stability and peace of mind.High-Performance & Growth: Enjoy a performance-based salary and incentives directly tied to customer outcomes and satisfaction, with opportunities for career advancement.Flexible Schedule: Benefit from a 9-day fortnight and extra time off to recharge.If you're driven to help others and meet goals in a high-energy, supportive team, we'd love to hear from you. Submit your resume and cover letter via SEEK to join a team making a real difference.
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