TRAILD: Who are we? TRAILD is a high-growth SaaS company that streamlines, automates, and protects businesses from fraud, errors, and mistakes.
Our specialized Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and Epicor to help clients make their AP process more efficient and secure.
We have a rapidly growing international client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact, and with your help, we can support more businesses digitize their existing operations with enhanced automation and security.
The Role: Want to be a part of our exciting growth journey? We are looking for a Customer Success Specialist to join our talented and dynamic team. As the company has expanded into several international markets, we are seeking someone with a genuine passion for helping and supporting our clients.
In this role, you will be responsible for working closely with our clients to understand their business requirements, configure the software to meet their needs, and support them throughout the implementation and onboarding process.
The ideal candidate will have a background in customer support in a SaaS/Technology organization with strong interpersonal and communication skills, as well as the ability to think creatively when solving customer problems.
Key Responsibilities Responding to client queries and providing first-level support for TRAILD's customers. Providing user training, ongoing support, and troubleshooting to ensure the software is working correctly and meeting the client needs. Collaborating with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service. What are we looking for? 2+ years of experience in a customer support/success role within a SaaS company. Experience with ERP or accounting systems (e.g., SYSPRO, Acumatica, Epicor) is a plus. Prior experience thriving in a fast-paced startup/scale-up environment. Exceptional people and communication skills. Intrapreneurship and proactiveness. Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit. The Perks of Working at TRAILD Flexibility: We offer a range of remote, hybrid, and flexible working options. Global team: We are growing across APAC, AMER, and EMEA and have teams all across the world. Our team genuinely loves working at TRAILD: We scored 100% on our 2023 eNPS survey. Please note that the final applicants for this job will be asked to consent in writing to a police check/criminal background check to the extent permitted by law in your jurisdiction of employment.
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