Location: Warragul, West Gippsland & Latrobe Valley VICEmployment Type: Full timeExciting opportunity to bring your customer-centric ethos to lead your own team in a medium-sized organization with lots of autonomy.If you are passionate about customer success and have a track record in building strong customer relationships and fostering customer advocacy, this could be the job for you.About the CompanyAs one of Australia's leading providers of retail management software solutions, Sympac Solutions is a mature and progressive software company of over 30 years.
We are a 100% owned subsidiary of Constellation Software Inc. via its operating group, Vela Software Group, and therefore, benefit from a strong corporate platform and international support.We have an impressive customer base, which we continue to grow through providing exceptional software and services.
At Sympac, we are dedicated to empowering people to achieve exceptional results.
We are seeking an inspirational leader who is passionate about both our business and our customers and can understand and incorporate our core values.What You Will Need to DoLead and inspire the teamDrive performance and accountabilityWork with other internal departments to remove roadblocks preventing the Customer Success Team from providing superior customer serviceCultivate relationships with external partners and tier 1 customersBe the voice of the customer in the organizationBe the voice of the Customer Success team in the organizationEnsure service levels are being metWork with your team to identify training gaps and opportunities, then find solutions to those gapsWhat You Will GetThe opportunity to be part of the Executive team where you will be able to contribute to company decisions on direction and strategyHave the freedom to run the Customer Success Team your way but with support and guidance when you need itThe autonomy to work with your team and focus on the areas and goals that your team believes are importantWork in a progressive learning organization that is open to change and new ways of doing thingsThe opportunity to work with a small team who are willing to try new ways of working to improve service for our customersWork in a company where everyone's priority is the best outcome for the customerWork with a supportive development team who are responsive when faced with high priority customer requestsDesired Knowledge/Skill Set5+ years proven experience in a similar, customer-focused role supporting a variety of companies with a strong understanding of the IT/Software IndustryITIL certification highly regardedExperience in the ERP software industry will be highly regardedTenacious and well-organized individual who can manage and direct the Customer Success Team on a day-to-day basis while managing the big picture and driving continuous improvement within the team and across the organizationProven ability to cultivate relationships with high-value customers and partners to drive retention and business growth#J-18808-Ljbffr