Customer Success Manager – Auzn

Customer Success Manager – Auzn
Company:

Sana Commerce


Customer Success Manager – Auzn

Details of the offer

Customer Success Manager – AUZN Customer SuccessPerthAnnelot Kroon Corporate Recruiter
+31 10 243 **********
Your job
Your goal is to maximize our clients’ online success. How? By identifying online opportunities and translating them into concrete advice. You’ll advise our clients on getting the very most out of their web store and you’ll help them get the most out of our services.
As a Sana Customer Success Manager, you will:
Be responsible for your own portfolio of accounts.
Build and maintain deeply rooted relationships with your customers.
Prevent churn by taking actions on identified risks.
Advise your customers on how Sana can help them achieve their e-commerce objectives.
Optimize the commercial outcomes of your accounts.
Be an internal advocate for your customers.
What’s in it for you?
Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So from learning on the job to trainings and coaching, it’s all there. Together with your manager you are in charge of your own personal growth.
Onboarding and buddy program. It’s always quite new and exciting to start your next adventure. We value a strong onboarding. You will be joining our onboarding, will be introduced to a buddy and will get a role specific onboarding as well.
Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.
Health and well-being. We believe that every employee should be at their best. So, we like to help a little bit with that, physically and mentally. In our offices we have fresh fruits available, we offer weekly bootcamp sessions and we offer several workshops focused on health and wellbeing for our people.
Interested to learn more? Check our employee guide!
What you bring along:
We’re looking for a Customer Success Manager who is passionate about e-commerce. You’re driven to guide your clients through their digital transformation and to achieve your ultimate goal: increase Net Promoter Score (NPS), decrease churn and realizing up-sell opportunities to meet business objectives of customer.
You also have:
A bachelor’s degree.
Experience. You have at least 2 years of customer success (or account management or related) experience preferably in the software industry.
Excellent communication skills. You have strong English language skills and are able to communicate in a clear, goal-oriented way that leaves no room for interpretation. You can take the lead in a conversation, but you also know when it’s time to listen.
A passion for e-commerce. You’re up to date on the latest trends and developments in our discipline.
Closing abilities: you can uncover opportunities and possess persuasion and negotiating skills that lead to closed deals.
Partnership building abilities. You can build a strong partnership with multiple contacts at the customer and help them drive change.
Customer orientation. You know how to get to the question behind the question and you’re good at collaborating with clients to put together a strong, realistic offer. Furthermore you can absorb and understand important (non-) verbal information.
About us
It all started in 2007, with a pizza and a plan. One evening in Rotterdam, the Netherlands, five people came together over a pizza and set out to create a B2B e-commerce platform unlike any other. And Sana Commerce was born.
Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. How? By making our customers’ SAP or Microsoft Dynamics ERP and e-commerce work as one. This unlocks total customer convenience, reliability without compromise, and constant evolution.
Sana Commerce is currently powered by more than 400 employees. We all have our own expertise and specialties, from sales and marketing to project management and more. But we’re all driven by the same goal: to make our customers’ e-commerce projects a success.
Our core values
So, what does being a part of the Sana team mean? Below is a list of our core values — the most important beliefs we look for in new colleagues and the foundation of our company culture. They guide us in our decision making and they define Sana’s personality as an organization.
Entrepreneurial. Sana exists today because a few people had a great idea and brought that idea to life. Sana continues to grow and thrive because that same entrepreneurial spirit is still strong within the company.
Result driven. We’re an ambitious group here at Sana, there’s no denying that. We set tough targets and give our all to reach them. Of course, we also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on and supporting our colleagues in reaching their goals.
Committed. No one said that getting 10,000 active clients by 2030 was going to be easy! We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise and our people.
Team spirit. We love working together, learning from each other, and celebrating success. At Sana, everyone is eager to help their colleagues and success is always a team effort.
Let new adventures begin!
Customer SuccessPerth
Applying Procedure
Online Assessment & Phone Interview
With the assessment, we’re measuring your learning agility. Did we click? Then our recruiters would love to get to know you better.
Hiring ManagerInterview
Meet your future manager and ask them anything about the role you’re applying for, about Sana Commerce and the culture.
Business Case
It’s based on real scenarios and information — you need to prepare a business case. This is done to assess the love for your future role and your skills. One of your future team members will also join this meeting.
Final Interview
We close our hiring process by introducing you to a member of our management team.


Source: Jobs4It


Area:

Requirements


Knowledges:

  • e-Commerce

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