Davies Stewart is thrilled to partner with a trusted client in the role of Customer Service Specialist.You will report directly to the Aftermarket Value Stream Manager, ensuring efficient administration and exceptional support.If you have a passion for customer service and excel at building strong relationships, we would love to hear from you!What's in it for you?Temporary role (full time hours)Located in the western suburbs of AdelaideSupportive and collaborative team environment6 Month contract with an opportunity to go permanentDuties:Provide timely and accurate service to customersServe as a point of contact during business hours to support aftermarket and service customersProcess quotations in the agreed format and within the specified timeFollow-up of open quotes to enhance conversion to ordersProcess orders in the ERP systemResolve anomalies between the quote and final service billing to obtain PO variationFollow-up customers for unpaid invoices under accounts directionCoordinate internal and customer training programsMaintain customer contacts and history of service dataSort data in Medallia and generate CAS reports for managementCollate data for key business metrics and collect other information for reporting requirementsEnsure Standard Work is developed and maintainedEnsure processes and procedures are documented, audited, and alignedBe actively engaged within customer programs to identify improvements to customer satisfactionSkills & Experience:Recent experience in providing customer service and administration supportExceptional communication skillsCustomer service focused with a positive outlookPrior experience in handling customer enquiriesAbility to multitask and manage time efficientlyStrong oral and written communicationAbility to use Microsoft Office and ERP systemsSounds Interesting?Apply Now and Find Out More! To register your interest, please forward your current resume via the application link.Please note, only successful applicants will be contacted. You will need to have the right to work in Australia.
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