Work flexibly under a hybrid model from Surry Hills Opportunities to advance your career as the company grows Impactful and rewarding role helping improve Aussie health outcomes G'day, we're Mosh Our mission is to radically change healthcare for Aussie men. To get them the help they need without all the hassle, seriousness and sometimes awkwardness. We know the current healthcare system is not meeting the needs of the modern man, and we reckon there's a better, more holistic way. Our solutions for hair loss, sexual health, skin care, mental health and weight management are easy, affordable and completely discreet.
More than a job There's nothing better than the feeling that what you're doing matters and makes a difference. We're pretty lucky this is the norm and not the exception for us. Working as part of the wider customer team, you will use your customer service savvy to deliver an outstanding customer experience. In doing so, you'll help men feel supported on their health journey and ensure they have a "mate" along the way.
What you'll do On a day to day basis you will:
Provide general and technical support to customers with new and existing products and services Identify potential customer challenges and troubleshoot accordingly Identify opportunities to provide value-add services to our customers Manage a number of customer communication channels including web chat and email enquiries Experience you'll bring We're looking for someone who is solutions-focused, proactive and brings a positive attitude to everything they do. The ideal candidate will have:
2+ years experience in a customer service or support role Excellent IT/computer skills/understanding A professional and courteous verbal and written communication style Excellent organisational and time-management skills Strong attention to detail and ability to learn fast A high level of empathy and confidentiality What's on offer We hire teammates that share our values, believe in our mission and are passionate about the future of men's health. Some of the reasons our team loves Mosh include:
Lots of opportunity to learn and grow with the company with access to on-demand training Access to up to 16 weeks of paid parental leave Discounts on a range of Mosh products and services Access to ClassPass monthly subscription Four extra days of leave each year Working with a creative, friendly and collaborative bunch in a dog friendly office Making a real, positive impact on the lives of others Better, together Everyone is different and we think that's what makes life interesting. We believe these differences create new ideas, offer unique perspectives and speak on behalf of all of our customers. If you think you have what it takes but don't check all the boxes, reach out anyway - we'd love to hear from you.
P.S. We love a good cover letter. The more you, the better.
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