Job details Location: Parramatta Salary: $40.17 per hour Job Type: Contract Discipline: Call Centre & Customer Service Reference: V-119018 Posted: 2 days ago Share this job Job description Customer Service Representative – 1x Part Time and 1x Full Time position Position Title: Customer Service Representative Immediate start – 2 months initially with view to extend Pay Rate: $40.17 p/h + Super Location: Parramatta Full Time position: 1x 35hour position Part Time position: 1x 25hour position About the Role: Our client is seeking a motivated (PT & FT) Customer Service Representative to join their dynamic Customer Contact Centre team.
In this role, you'll play a key part in delivering exceptional service across various channels by responding to customer enquiries, providing solutions and enhancing the customer experience.
Key Responsibilities: Collaborate with the team to improve customer and stakeholder service delivery.
Respond to customer enquiries and requests professionally and promptly.
Resolve 80% of customer contacts independently to ensure satisfaction without escalation.
Continuously improve processes, systems and customer experiences to align with best practices.
Utilise internal systems to manage transactions for internal and external customers.
Build successful partnerships with customers and service providers.
Participate in training and development programs to enhance skills and knowledge.
Comply with workplace health and safety (WHS) policies and contribute to a safe work environment.
Skills and Attributes: 1–2 years of customer service experience in a call centre environment.
Excellent communication and interpersonal skills to provide quality customer service and build relationships.
Strong organisational skills and the ability to prioritise tasks effectively.
Proficiency in using Windows operational systems and multiple information systems.
Commitment to teamwork and continuous improvement.
Why join our Client?
Be part of a supportive team that values professional growth.
Play a critical role in enhancing customer experiences.
Enjoy opportunities for ongoing training and skill development.
Apply Today!
If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we'd love to hear from you. ''