EBOS Group Limited has become aware of a recruitment scam advertising roles for EBOS Group Limited in the USA, this includes the impersonation of EBOS personnel. EBOS Group Limited does not advertise for roles located in the USA and does not seek payment from candidates in any recruitment process.If you have been approached about a role in the USA please disregard it or contact if you have any concerns. Customer Service RepresentativeJob no: 494790Business unit: EBOS Group Australia Pty Ltd, ABN 38 125 401 247Position location: Wetherill ParkWork type: Full Time Maximum TermLocation: NSW - SydneyCustomer Service Representative With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
The role: Here at EBOS Healthcare we have a great opportunity for a Customer Service Representative with excellent communication skills and high attention to detail to join the Customer Service team, based out of our Wetherill Park office.
In this role, reporting to the Customer Service Team Leader, you will provide outstanding support to our valued customers while following established service processes and sales practices.
Your day-to-day responsibilities will include managing inbound and outbound communications via email, phone, and online channels. You will handle inquiries efficiently and professionally, ensuring every customer interaction is positive. Your strong phone etiquette, customer-centric approach, and ability to multitask will be key to your success in this role.
Join us at EBOS Healthcare and help us deliver exceptional service!
What you will do: Accurate data entry of customer orders;Maintain and update information within the database;Adhere to procedures regarding credits & returns, new account applications, cash sales and quotations;Amend customer accounts as requested within set guidelines and as per business procedures;Engage with colleagues and managers to learn new skills and processes to enhance work efficiency;What we are looking for: Prior experience working within a Call Centre or Customer Service role preferred;Ability to learn new systems and processes quickly;A can-do attitude and willingness to work with the immediate team and broader business to achieve group targets;Willingness to develop and enhance professional customer service skills;Excellent verbal and written communication skills.This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Other benefits include: Employee Share Plan;Company Paid Parental Leave;Employee Assistance Program for Mental Health Wellbeing;Staff Awards;Employee Referral Program;Health Insurance Discounts;And more.EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate and develop talent, create an engaged workforce, deliver quality services to our customers and to support the growth of EBOS Group. EBOS Group are an equal opportunity employer and encourage applications from people of all ages, nationalities and cultures including Aboriginal and Torres Strait Islander peoples. How to apply: If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click APPLY now.
Pre-employment checks may be required and will be discussed with the successful candidate. Advertised: 06 Nov 2024 1:30 PM AUS Eastern Daylight Time
Applications close: 29 Nov 2024 AUS Eastern Daylight Time
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