Apply now Job no: 493143 Work type: Full-time Location: Melbourne CBD, Docklands, Boxhill, Dandenong Categories: Collections, Customer Service Working as a Customer Services Representative, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored solutions based on the customers' unique situation.
In this role, you will: Manage inbound & outbound customer callsInvestigate, identify and establish customers' financial situationsProvide tailored solutions and outcomesAction interaction file notes for every callAdhere to compliance frameworksIf you have customer service experience in a face-to-face or contact centre environment, have a fantastic attitude and are willing to learn, we want to hear from you.
What's in it for you: Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance, health and wellness initiatives, an annual unplugged day to support your wellbeing, and a cultural holiday swap to celebrate the days that mean the most to you.
To ensure your development, you will have access to learning & development programs. You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.
About Recoveriescorp: Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences, and we're pleased to see our people live this mission every day!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand. That's why we are committed to ensuring everyone is treated fairly, with respect, and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities, and cultures including indigenous peoples, people from culturally diverse backgrounds, people with disabilities, and all members of the LGBTQIA+ community.
Advertised: 04 Nov 2024 AUS Eastern Daylight TimeApplications close: 01 Dec 2024 AUS Eastern Daylight Time
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