Customer Service Officer / Scheduler

Details of the offer

Holcim builds progress for people and the planet. As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of its strategy Holcim is becoming a net zero company, with its people and communities at the heart of its success.
About the opportunity: Based at WonthaggiPermanent Full Time PositionGenerous salary package including 13.5% SuperA close-knit team and an inclusive culturePersonal and professional development opportunitiesThis is a key role in which you will help to drive sales of concrete by taking customer orders and achieving accurate data entry into the Command system whilst ensuring customers receive a positive customer experience at all times. You will effectively manage the fleet within the geographical area - ensuring cost effective allocation of resources and efficient distribution to meet customer needs. You will also provide a support role to the Production Supervisors and the Area Operations Manager – assisting them to achieve Concrete Distribution and Customer Charter objectives by leading the despatch team.
Further, detailed responsibilities are found in the Position description which is available upon request and will include monitoring effective bookings and allocation of the fleet by the team to ensure high levels of customer service are achieved while gaining best cost efficiency.
About you: A punctual, positive, and efficient individualExperience in administration supportExperience in the logistics / transport industry is preferredUnderstanding of the Construction / Concrete industry (preferred)A genuine committed team playerPossess the ability to work supervised and autonomouslyDisplay effective communication skills across the boardAdapt efficiently and effectively when workload fluctuates, while also maintaining attention to detail.Proactive in your approach to safetyStrong commercial acumen and decision-making abilityThe skills to manage your time and plan effectivelyHigh attention to detail with exceptional written and oral skillsHigh level proficiency in MS Office, Google & SAP beneficialWell-developed interpersonal skillsConfident dealing with a range of people at different levels both internally and externallyYou will need a proactive attitude, a willingness to learn and a dedication to providing the highest standards of customer service.
This is a superb opportunity to join our high-performing team.
What can we offer you? We will invest in your growth, providing you with direction, leadership, and recognition. We will value your contribution and nurture your personal and professional development. You will be a valued member of the close-knit team working across a diverse range of exciting projects.
The Holcim Experience At Holcim, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
Holcim will not accept unsolicited resumes from third party recruiting agencies.
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Nominal Salary: To be agreed

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