Customer Service Officer - Reception (Casual)A Flexible, Casual role, paying $36 an hour.A rewarding role based at Fiona Stanley Hospital in Murdoch.Great career development opportunities.Role OverviewAs a Customer Service Officer - Reception, you'll be the first point of contact at Fiona Stanley Hospital, helping patients, visitors, and staff with enquiries, directions, and essential support. You'll provide professional and friendly service, ensuring the Reception area operates smoothly and remains welcoming and accessible. This role requires excellent communication, customer service skills, and the ability to handle varying shift schedules with ease.Key ResponsibilitiesProvide friendly and efficient service at Fiona Stanley Hospital.Support patients, visitors, and staff with enquiries and information.Greeting hospital visitors and assisting with wayfinding and general enquiries.Managing Reception area presentation and assisting with car parking information.Responding to hospital emergencies in line with the Emergency Management Plan.Ensuring Reception operates effectively by supporting courier deliveries and handling calls.Providing support to non-English speaking visitors through access to translation services.QualificationsTo be successful in this role you'll have:A strong focus on customer service, with experience in a customer-oriented environment.High-level communication skills, both verbal and written.Ability to work independently and handle a variety of tasks with accuracy.Experience in a healthcare setting and familiarity with basic medical terminology (desirable).Additional InformationYou do not need to match every listed expectation to apply for this position. If you like the look of the role, we'd love to hear from you.Please note:This position carries trust and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.Are you ready to do important work that really matters?At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability. By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.Impact a better future at Serco.#J-18808-Ljbffr