Customer Service Officer

DescriptionCustomer Service Officer:At McPherson's, we believe great customer service goes beyond answering queries—it's about creating meaningful experiences. As our Customer Service Officer, you'll be the voice of our brand, ensuring every interaction leaves a lasting positive impression. From processing orders to resolving product enquiries, and managing repairs and claims, you'll be the go-to problem solver for our valued customers. If you thrive in a fast-paced environment and love turning challenges into opportunities to delight, this role is your chance to be the driving force behind our customer satisfaction success.Key Accountabilities:Order processing.Inbound and outbound calls and emails.Responding to credit and return requests.Providing customers with correct information relating to their orders status, pricing, deals and promotions and product availability.Providing assistance to all repairs and warranties enquiries and manage claims in a timely and professional manner as per defined KPI's.Liaising with courier companies.About you:Previous experience in a Customer Service Officer position.Excellent communications skills and friendly phone manner.High attention to detail.Strong organisational skills.Immediate to advanced word and excel skills.Customer Service and conflict resolution skills.Ready to make an impact? Apply now to be part of a company that values innovation, transformation, and the power of effective communication. Visit www.mcphersons.com.au to learn more.
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