About GMK Logistics: GMK Logistics is a leading provider of transport and third-party logistics (3PL) services.
We pride ourselves on delivering exceptional customer service and efficient logistics solutions to meet the needs of our diverse client base.
Our Gregory Hills location is a hub of activity, supporting a wide range of transport and warehousing operations.
Job Summary: We are seeking a dedicated and experienced Customer Service Officer to join our team in Gregory Hills.
The ideal candidate will have a background in transport and 3PL, with a strong focus on providing top-notch customer support.
You will be the primary point of contact for our clients, ensuring their logistics needs are met with efficiency and professionalism.
Key Responsibilities:
Act as the main point of contact for customers; handling inquiries and resolving issues promptly, via email and phone.
Process customer orders, track shipments, and provide customers with regular updates on their status.
Prepare and manage documents for receipt of inward stock.
Manage and update customer 3PL orders and Transport jobs, to maintain accurate records of interactions and transactions.
Liaise with internal teams, including operations, warehouse, and transport, to ensure seamless, timely and accurate delivery service.
Handle customer complaints and escalate issues when necessary to ensure satisfactory resolution.
Prepare and provide regular reports on customer service metrics and operational performance.
Cross train and assist the Transport Customer Service Team with other Administration tasks when required.
Qualifications:
Minimum of 2 years' experience in a customer service role, preferably within the transport or 3PL industry.
Strong understanding of logistics, transport operations, and 3PL services.
Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.
Strong communications skills - both written & verbal.
Proficient in using customer service software and tools.
Strong problem-solving skills and the ability to handle challenging situations with professionalism.
High level of attention to detail and organizational skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
How to Apply: If you are a motivated and customer-focused individual with the required experience in transport and 3PL, we would love to hear from you.
Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position to ******
GMK Logistics is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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