The company: Robert Half are excited to be exclusively partnering with a well-established, reputable and industry leading Hospitality business based in Newington.
They are looking for a proactive and highly efficient Customer Service Officer to join the Sydney team.
The role: As a Customer Service officer, you will play a key role in providing exceptional customer service and experience to our dealers, customers and sales teams.
This is a highly rewarding role if you are passionate about providing 6 star customer service and enjoy working with a friendly and fun team!
Your responsibilities: Acting as the first point of contact for all inbound customer enquiries to provide the highest level of customer service.
Processing customers orders efficiently.
Updating customer of their order status and making them aware of any delays.
Ensuring information on the CFM (Salesforce) is correct and updated.
Working closely with the wider Customer Service Team and Sales Manager.
Developing knowledge of company products and availability to provide exceptional Customer Experience.
The person: Friendly, proactive and passionate about providing exceptional Customer Service and Experience.
Confident in answering inbound calls and speaking directly with customers.
Minimum 1-2 years experience working within a customer service, call center or office environment.
Excellent communication and IT skills.
Familiar with using CRMs, Salesforce experience is highly advantageous but not essential.
Positive attitude and a willingness to learn.
Why you should apply: Join a friendly and positive working environment and culture.
Be an integral part of the team and recognised for your work.
Ability to progress and develop your career within a reputable and established business.
Competitive salary.
If this sounds like the right next step in your career, we highly advise you apply.
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