Customer Service Officer

6-month Part Time (25 hours per week) Customer Service Officer opportunity to work for a large council in the northern suburbs across 3 locations.

Key Responsibilities: Providing accurate and timely information to members of the public via telephone and email. Supporting and maintaining a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner. Delivering service to a high-volume call centre while contributing to the Key Performance Indicators required. To be successful you will have: Experience in both face-to-face and high-volume telephone customer services. Demonstrated experience within a call centre environment including experience in using a customer management or request tracking application. Experience working in an administrative environment with a strong customer and team focus. Great communication skills, written and verbal. Language other than English will be an advantage. Positive and proactive attitude towards work. Benefits: Grow your Local Government knowledge and understanding. Work with a Community based organisation and help drive and deliver change. Immediate start opportunities. Please note you will need to obtain a police check before commencing this role.

If you are interested in this role, please APPLY today.
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