Customer Service Officer

Customer Service Officer
Company:

Www.Thejobcoach.Com.Au


Customer Service Officer

Details of the offer

{{https://www.seek.com.au/job/41365820?type=standard#searchRequestToken=c3b726fc-c2f9-4f39-a0f4-6c7fe6902e63}}

About the company:

Car Mods Australia has been operating since 2010 growing to become an industry-leading automotive online parts reseller specialising in performance products. The company’s retail showroom and warehouse is based in Ashmore on the Gold Coast. Car Mods Australia is an importer, wholesaler and retailer of a large catalogue of quality branded products from hundreds of suppliers around the world.

About the role:
Join a fast paced environment and energetic and friendly team
Managing inbound calls to help customers discuss their enquiries, orders, returns and complaints
Upholding a high level of customer satisfaction and focus
Delegating calls to their relevant departments
Assisting with shop/showroom customers
Assisting with customers via other communications channels (live chat/email/social media etc.)
Various office administration tasks

About you:
Available for immediate start
Full time availability and commitment to job assignments
Have 1-2 years customer service experience
Experience/knowledge in e-commerce retail and/or automotive an advantage
Previous experience working within a fast paced environment either taking or making high volume calls
Customer Service orientated with excellent communication skills both written and verbally
Lifetime learner – you take every opportunity to learn and gain new knowledge and skills
Problem solver – you embrace challenges enthusiastically; understanding customers’ needs and being able to deliver professional and relevant solutions

The application form will include these questions:Which of the following statements best describes your right to work in Australia?


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