Customer Service Officer -

Customer Service Officer -
Company:

Belgravia Health & Leisure Group Pty Ltd


Customer Service Officer -

Details of the offer

VIC, Kilsyth Centenary Pool - Kilsyth 3137
Great career paths and development with an entrepreneurial organisation
Free facility access
Opportunity to make a real difference to our community
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions
The Company
Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand.
We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.
The Role
Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.
This is a casual position as we gear up for the upcoming peak seasonal period with the intent to provide permanent shifts to the right candidates depending on the centre's need to further recruit after the seasonal period.
The successful applicants must be able to work weekends.
Key areas of responsibility include:
Provide excellent customer service to all customers, both in person and over the telephone
Apply sound cash handling principals and use of Point of Sale (POS) systems
Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
Promote the centres services and programs to customers and accept customer bookings and enrolments
Develop and maintain good working relations with customers
Promote and exercise good public relations at all times
Opening/closing of the centre in accordance with security and safety procedures.
Skills & Attributes:
Positive, friendly, helpful and energetic work style
Computer literacy, familiarity with software packages and point of sale systems
Experience in the leisure industry is desirable.
Pool Lifeguard qualification (Desirable)
Current First Aid Certificate (Workplace Level 2).
Current CPR Certificate.
Police Check
Working with Children Check
Applicants with a Pool Lifeguard Qualification will be highly regarded
Simply complete the application process by clicking the Apply Now button and we’ll be in touch.


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