About the HomeBupa Mosman is a modern care home set in a leafy suburb on Sydney's Lower North Shore, 20 minutes from Sydney's CBD. It is close to the local community and Balmoral beach with neighbouring medical centre, shopping village, restaurants, cafes, parks and transport links. It consists of 64 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.Benefits of BupaSupportive, collaborative, and caring team cultureContinual learning and development opportunitiesFlexible working shifts and arrangementsRelocation and accommodation assistance availableInternal transfers across our care homesDiscounts on Bupa products - Healthcare, Optical, Dental & other retail partnersA 'People First' wellness program - SMILEAbout the RoleAs Customer Service Manager you will lead a customer centric administration team within the Care Home. You will be required to actively perform the role of the Care Home Customer Service Consultant, alongside the team to ensure consistent customer service across all three core focus areas:This is a full-time permanent role paying between $36.00 and $42.00 ph + super depending on experienceResident PlacementAdminister and lead the resident placement journey, through:Actively engaging and seeking referral partnerships within the community.Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home.Key lead in handling enquiries and coordinating admissions.Maintenance of the respite management program.Generation of resident agreements and associated documentation.Employee ServiceSupport and oversee the Care home employee experience, through:Administering rosters in accordance with requirements as set out in the respective Enterprise Agreement (EA), budgets and workforce optimisation guidelines.Partake in Recruitment activities to facilitate an excellent candidate experience through to the onboarding and induction of new starters.Actively manage employee leave, both planned and unplanned.ReceptionDeliver a consistent and welcoming first impression to the Care Home, through:Delivering a customer centric approach.Leading continuous improvement activities associated with the Care Home customer experience.Engaging with residents and employees to seek and review all feedback and act accordingly to resolve any issues.Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards.Directly manage all Care Home Customer Consultants.Skills and ExperienceCertificate IV in Business Administration is essential. Degree in related field i.e. Business / Commerce is desirable.Previous work experience in an administration and customer focused role in a service related industry is essential.Experience in rostering and the use of Kronos or payroll systems is desirablePrevious experience in an aged care or retirement living sales environment is desirableAble to work autonomously and effectively prioritise the work of themselves and others within established policies, guidelines, and procedures.Effective time management and organisational skillsStrong problem-solving abilities.Excellent communication and interpersonal skillsBupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity, ethnicity, disability, sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.To learn more about working at Bupa please visit our website: Our people reflect the diversity of our community. At Bupa, your wellbeing, identity, and own story is respected and valued.