Customer Service Manager

Here's more on what the role will involve:Build out our Customer Service playbook.Recruit and train new team members (build out as we grow).Effectively manage conflict and complaints in a proactive and constructive manner, supporting your team to do the same.Maintain systems, people and processes to ensure excellence in Customer Service at all times.Ensure all forms of customer communication are functioning at peak levels of performance.Monitor and report on service levels.Monitor and manage the systems used and work with IT to make improvements as required.Ensure compliance measures are being implemented and followed at all times.Manage escalated issues and resolve in a timely manner.Keep accurate record keeping in CRM (ZoHo).Work with relevant departments to provide a positive solution to the customer.Take insights from available data to develop strategies.
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