Customer Service Manager

We have been engaged to recruit a permanent opportunity for a leading Distributor based in the Central Coast.

The Benefits

Central Coast based, onsite parking & close to train & bus lines

Friendly, vibrant team culture

$120,000 + super

10% bonus

Additional staff discounts & associated benefits

Supportive leadership team with strong tenure in the business

About the Role

This is an excellent opportunity for a self-motivated, confident Customer Service Manager to take ownership of a wide range of duties & be accountable for supporting the wider Customer Service team.

**Responsibilities**:
Reporting directly into the Distribution Director your responsibilities will include (not limited to):
Manage the day-to-day operations of the Customer Services team to ensure key metrics of service, quality, productivity, and cost are achieved;
Plan, forecast, and report performance, analyzing data to identify trends and opportunities;
Develop and communicate a publisher reporting pack that demonstrates service levels, trends, and opportunities;
Support the Distribution Director in building KPI/SLA with internal and external customers;
Coach, mentor, manage, and lead the team of Customer Services Officers, fostering growth and development;
Support and develop team members through regular 1:1s, performance reviews, and a robust learning and development program;
Set clear expectations, objectives, and goals aligned with ADS mission and monitor progress through open and honest conversations;
Delegate tasks appropriately to empower and facilitate growth within the team;
Recruit, develop, and retain talent to build high-performing teams, recognizing and rewarding good performance and managing poor performance; and

Encourage a high-performance team culture that values and supports individual differences.

Skills & Experience

Excellent communication and relationship-building skills at all levels;
Strong influencing and negotiation skills;
Resilience and ability to work under pressure;
People management and leadership skills;
Strategic thinking and commercial acumen; and

Proven track record of building and sustaining client relationships and delivering service improvements.

How to Apply

Please submit your resume in Word format only.

Sahar Sarabi.

SENIOR ASSOCIATE, BUSINESS SUPPORT

Get in touch
Call me on 02 8825 6607
Visit me at the Greater Western Sydney offices
Connect with me on LinkedIn