Location: Bowral, Southern Highlands & Tablelands NSW
Position: Sales - Inbound (Call Centre & Customer Service)
Type: Full time
Company: Yes Medical Group
Yes Medical Group is a leading supplier to the Health Sector - providing a wide range of products including day-to-day consumables, treatment equipment, pharmaceuticals, and retail solutions. Founded in 2011, we are Australia's fastest growing brand in Medical, Physio and Podiatry products. We have our very own warehouses and an excellent customer-focused team, providing a service that is second to none.
Our success is due to the consistently high level of customer service we provide, resulting in increased demand and repeat business.
At Yes, it is all about delivering WOW service experiences, challenging yourself, and having a growth mindset.
About the RoleWe are looking for a driven and results-oriented individual to take ownership of our Clinic accounts, provide solution-based calls, and deliver growth. You will be the first point of contact for customers and deliver WOW service via phone, email, and SMS. Your proven strong communication, time management, and organisational skills will ensure you build strong working relationships with customers to ensure return business.
Our dynamic, fast-paced, and friendly environment will suit an energetic, bubbly self-starter with a can-do attitude who enjoys multi-tasking. This is a great opportunity for you to own the role and grow within the business! You will be provided on-the-job training, online learning, mentoring, and work in a supportive team environment. The successful candidate will embrace our current team's fantastic spirit and go above and beyond for customers.
ResponsibilitiesManage the full cycle of customer orders, including responding to enquiries, processing sales orders, raising purchase orders, placing service calls, and liaising with manufacturers regarding stock and delivery timeframes.Regularly communicate with customers and applicable construction site supervisors on the progress of orders, deliveries, service calls, and any other issues that may arise.Upsell and cross-sell on all orders.Generate leads for product categories.Servicing key accounts to ensure repeated business & grow GP$ from accounts.Collaborate with relevant business units to ensure a quality experience is delivered to all commercial customers.Benefits and PerksGreat company culture & high employee engagement.Career advancement, personal training & development programs.Dynamic and supportive Management & Team.We have unreal facilities - great for breakfast/lunch and tea!You'll have the opportunity to really make a difference to our customers.Skills and ExperienceCustomer Service/Sales experience – inbound & outbound calls.Comfortable cross-selling, up-selling, and generating leads.Intermediate level Microsoft Office and G-Suite.Previous experience in customer service and/or administration.Excellent attention to detail.Excellent written and verbal communication skills.The ability to analyse technical data and make product recommendations.A team player.Excellent organisational and time management skills.Ability to work under pressure and prioritise tasks effectively.If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.
As part of Yes' recruitment process, an online assessment & criminal history check will be required. Only successful candidates will be contacted. Must have the right to work in Australia. No agencies please.
Your application will include the following questions: How many years' experience do you have in an Inside Sales Role?Which of the following statements best describes your right to work in Australia?Do you have customer service experience?How many years of inside sales experience do you have?How many years' experience do you have in a Customer Service Role?Which of the following Microsoft Office products are you experienced with?Do you have experience in administration?Have you worked in a call centre before? #J-18808-Ljbffr