Customer Service Director

Job Description**About Us**
Drakes Supermarkets is a leading retail company in Australia, known for its commitment to customer satisfaction and community involvement.
**Job Summary**
We are seeking a highly motivated and experienced Customer Service Manager to join our team. As a key member of our management team, you will be responsible for leading our customer service team and ensuring that our customers receive exceptional service.
**Key Responsibilities**
Lead and manage a team of customer service representatives to ensure excellent customer service standards are met.Develop and implement customer service strategies to improve customer satisfaction and loyalty.Monitor and analyze customer feedback to identify areas for improvement.Collaborate with other departments to ensure seamless customer service across all touchpoints.Provide coaching and training to customer service representatives to enhance their skills and knowledge.Manage customer complaints and issues in a professional and timely manner.**Requirements**
Proven experience in customer service management, preferably in a retail environment.Excellent leadership and communication skills.Ability to analyze data and make informed decisions.Strong problem-solving and conflict resolution skills.Ability to work in a fast-paced environment and prioritize tasks effectively.**What We Offer**
A competitive salary and benefits package.Opportunities for career growth and professional development.A dynamic and supportive work environment.