Customer Service Associate

We're looking for someone helpful and professional that can give our customers the best service and support possible. You'll be the first one our customers reach out to, and you'll take care of all their questions and complaints with a smile and aplomb. Plus, you'll help with orders, payments, and deliveries, making sure our customers are happy and loyal.
Your responsibilities will include: Respond to calls and emails and answer customers' questions and concerns about products and services.Provide information and guidance about product features, pricing, availability, and promotions.Process orders, payments, and refunds and track deliveries.Respond to complaints and issues and escalate them when needed.Follow up with customers and collect feedback.Keep accurate and up-to-date records of customer experiences and transactions in your CRM system.Collaborate with others in your team and department to deliver the highest quality of customer service.Qualifications and Skills: High school diploma or equivalentAt least 3 years of experience in customer service, preferably in a related industryProficient in using common office software systems such as ExcelExcellent phone etiquette and communication skills, both verbal and writtenStrong customer service and problem-solving skills, with the ability to handle difficult situations and customersAbility to work independently and as part of a teamAttention to detail and accuracyWillingness to learn and adapt to changing customer needs and preferences
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