Customer Service & Administration Officer
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com.
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs.
Customer Service & Administration | Laverton North
The Opportunity
Our Laverton North Site is a Dangerous & Hazardous Goods facility supporting several B2B customers. A fast-paced site driven by safety and compliance, this facility services major ASX listed Chemical suppliers and manufacturers.
We have several opportunities for customer service and administration professionals to join our Resources & Industrials function based in Laverton North. You will be responsible for:
Provide high quality customer service to key account customers to support our growth and Toll's customer experience through the provision of driving customer satisfaction and customer retention through overall business success.
Processing orders using PWMS and RAMCO via data entry (Current Management Systems).
Ensure the highest level of service is provided to internal, external customers and stakeholders.
First Contact for any queries.
Building relationships and effectively communicating with all stakeholders including customers, warehouse and transport as required.
About you
To be successful in these roles, you will need:
Previous experience in a high-volume customer service position including high level data entry.
Previous experience/exposure to transport or warehouse industry highly regarded.
Excellent computer literacy – MS Office knowledge and typing skills.
Excellent communication and interpersonal skills.
Organisational, time management, communication, conflict resolution and customer service skills.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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