Ongoing Full Time Located at Coonabarabran, Coonamble, Gilgandra or Dubbo Salary starting from $93,295 pa + super Accelerate your career without leaving town As our Customer Service Coordinator with Central West Local Land Services, you'll need to be a proven supervisor who can lead and coordinate a team of office-based customer service staff across a number of regional locations, as well as assist the Team Leader with day-to-day operations of the business unit and Central West regional needs. You will also need to assist the customer service team members during peak periods.
What you need to do this role: Ability to provide advice and analysis on customer service projects and service delivery Ability to monitor, analyse, evaluate, and report on customer service activities Effective communication skills with the ability to engage stakeholders and staff across the business Ability to identify improvement strategies for business delivery and the ability to troubleshoot or implement quick changes to ensure business continuity Proven supervisory skills and ability to lead and coordinate a remote team of staff Ability to provide timely, consistent, and effective frontline client services to our stakeholders and partners Ability to provide advice to your managers and contribute to the development and implementation of processes, plans, and procedures Have a current NSW Driver License and the ability and willingness to travel throughout the region. You may be required to travel overnight dependent on workloads and your office location. Our ideal candidate will love to be busy. You'll also need to be proactive, tech-savvy, and organised whilst working in a high-volume business service delivery and customer-focused environment. You will be very hands-on in this role and it is best suited to someone extremely passionate about their work and who can promote a positive team culture with a proactive team player attitude.
We value teamwork and love to ensure a feeling of belonging, and we are looking for a high achiever to help move our Customer Service Coordination team into the future.
Applying is easy! All applications must be submitted online and include your current resume and a cover letter outlining your suitability for this position.
For more information on the role, you can download the role description or reach out to Leanne Kennedy on 0439 534 041 or via ******.
Applications Close: Sunday 17th November 2024 at 11:55pm AEST Recruitment Process Adjustment If you require adjustments in completing your application, interviewing, completing any pre-employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to ****** or contact the hiring manager listed below for a confidential discussion. About Us The Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long-term benefits to the state. Our focus is to protect, support, and develop our primary industries, mining sector, and regions.
The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service.
We have nearly 5,000 employees, with almost 80 percent of us living and working in regional NSW.
Diversity and inclusion are core values of the Department of Primary Industries and Regional Development. The Department of Primary Industries and Regional Development is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.
We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community.
As part of our team, you will be able to: Deliver with impact. You are empowered and trusted to create impact through exposure to cutting-edge projects and research, career-defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy. Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team. Live your way. From bringing your whole self to work, to designing flexibility that fits you and the team, you will be able to find the balance that works for you. We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed.
Additional Information A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.
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