Customer Sales Support RepresentativeLocation: Australia, QLD, BrisbaneTime Type: Full timePosted On: 2 Days AgoJob Requisition ID: R0069757Company: Sandvik Mining and Rock SolutionsPosition: Customer Support Representative – Milton | BrisbaneWe have an exciting opportunity for applicants with a passion for customer service! Working from our new office facility at the Milton Green precinct, we are looking for a Customer Support Representative to service our customers with the ordering and quotations of Sandvik parts. This role is pivotal to the success of our business and most importantly, our customers' operations.About UsSandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.We conduct business in a sustainable and responsible manner, always acting in line with our high ethical standards, putting safety first and showing consideration for the environment and the communities in which we operate.Reasons to Work for SandvikFocus on Safety, Health and Wellbeing.Beautiful Milton Green Precinct overlooking the Brisbane River.Supportive team with exceptional onboarding and training.Social Club for colleague engagement.Diverse workforce and inclusive environment.Paid overtime penalty rates.Career progression and upskilling opportunities.Option to work from home two days a week.Employee Benefits Program including salary sacrifice options.Option to purchase up to two weeks additional annual leave.A Day in the Life of a Customer Support RepresentativeDay to day, you'll be taking inbound/outbound calls and responding to emails to support your allocated customer base. You'll build a strong rapport with customers as you assist them with orders and quotations. This may involve investigating and resolving delivery and order-related inaccuracies, requiring demonstrated problem-solving skills.The role involves maintaining information through our Customer Relationship Management system (CRM) and working within various e-commerce systems to handle transactions. You will communicate with various stakeholders from our global supply chain network.The Customer Support Team operates in a hybrid arrangement (2 days per week at home) and provides necessary equipment to ensure your success.To Be Successful, You Need:A passion for customer service with at least 2 years of experience in customer service roles.Strong work ethic demonstrating honesty, professionalism, and integrity.Flexibility, adaptability to change, and good communication skills.Experience with Microsoft Office tools (Outlook, Excel, PowerPoint, Word) and an aptitude for technology.This is a permanent role requiring flexibility around start and finish times to accommodate customer service across different time zones.Agencies need not apply.You must have the right to live and work in Australia to apply for this job. Applications with a cover letter will be highly regarded.Sandvik is proud to be a Work180 Endorsed Employer for Women. For more information about our support for employees, please view our policies and benefits on the Work180 website.Contact InformationTalent Acquisition Specialist: Annaliese FisherEmail: ****** you join our global team, you will find yourself inspired by the spirit of Sandvik and contribute to our purpose to advance the world through engineering.
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