Customer Onboarding Executive - Macquarie Park

Customer Onboarding Executive - Macquarie Park


Customer Onboarding Executive - Macquarie Park

Details of the offer

Customer Onboarding Executive - 36227
Marketing and Communications - Australia Macquarie Park, New South Wales

Macquarie Park - Sydney - Australia

Be a part of something big. With 40,000+ employees in 100 countries, Nielsen is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and paths to grow their careers.

Simply put, we do two things at Nielsen. We measure performance for our clients and we use analytics to help our clients grow their business. At Nielsen we make a difference by partnering with our clients and using our data to explain what is happening with their brands and what they should do to improve business performance.

About your role:

This role provides support to the Onboarding project owners. You will need a sound understanding of the Australian Fast Moving Consumer Goods (FMCG) market and adapt to how client’s view the market. The successful candidate will ensure that our deliverables adhere to the high quality and timely delivery standard, that Nielsen is famous for around the world.

Key Responsibilities and Duties:

Aligning with clients and team members (onshore & offshore) to understand the project scope
Creating & updating client specific documents, e.g. scope agreements and feasibility studies
Reconciliation of data & entitlements received in house against client agreements
Understand the Australian retailer market & code items according to Nielsen standards and/or clients’ requirements
Liaise with offshore team to ensure corrections and updates are being implemented correctly and in a timely manner
Ownership of reviewing coding output as part of Nielsen’s internal quality review process
Support the setup of client user accounts

Skills and Experience:

Good technology skills – basics include MS word, excel, power point.
Sound understanding of Australian FMCG (Fast Moving Consumer Goods)
Ability to build relationships and work with people from different regions and cultures.
Excellent administrative and organisational skills and an eye for detail.
Good communication skills - ability to be clear and concise.
Ability to work under pressure and to ask for support when required.
Confident and enthusiastic person who is able to manage a varied and unpredictable workload without supervision.
Strong work ethic, motivated and takes pride in their work.
Be able to work in a collaborative way, sharing learning and best practices

Life at Nielsen...

At Nielsen, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of 50 cultures and nationalities!

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.

We’re steadfastly inclusive. Nielsen is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates engage, include and decide in order to move swiftly and boldly, while keeping our clients at the heart of everything we do.

But wait, there’s more! (Benefits)

We believe in a good work/life balance. We also provide range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement!

All of our Nielsen employees get access to corporate discounts with companies such as Bupa, Sunsuper, and HSBC and, we also offer a generous range of online training programs for those wishing to further their knowledge in a field related to their role or our company.

If you feel like this is the right fit, click apply and tell us all about you!
Job Type:Regular
Primary Location:Macquarie Park,New South Wales

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