We have an exciting opportunity for a Customer Liaison Specialist within the Customer Liaison Team, where you will be accountable for delivering communications to customers and ensuring our customers remain informed and happy. We are unique Join our organisation and experience a culture that fosters camaraderie and personal growth, serving and connecting the regional communities of NSW and southern QLD. Enjoy work-life balance and training and development opportunities across a diverse range of career pathways.
About the role This role will be based within the Essential Energy footprint with the ability to work from home in a hybrid work environment.
As Customer Liaison Specialist, you will be accountable for delivering communications to customers, ensuring our customers remain informed and happy. You will advise them on any changes, issues, or enhancements that affect their private network assets. You will also liaise with them to ensure smooth and timely updates, as well as address any complaints they may have. Furthermore, you will help the Customer Service Branch in providing efficient and effective service and fostering positive relationships with our Customers, Retailers, and Key Stakeholders.
About you Do you love connecting with people and keeping them informed?Do you have a knack for handling complex issues and finding solutions?If yes, then you might be the perfect fit for this role!We are looking for someone who has experience in a similar role (such as customer advisory, complaints and dispute resolution or a direct customer interface/negotiation role), with proven success in managing complex customer interactions. In addition to being flexible and self-motivated, you will have experience in data compilation, coordinating communications materials and logistics, and managing multiple priorities showcasing your problem-solving and decision-making skills.
Required Qualifications Relevant experience in a similar role or Certificate IV in Customer EngagementYou will be able to develop and maintain positive relationships with internal and external stakeholdersWhy Essential Energy We offer competitive remuneration commensurate with skills and experience and 16% Superannuation.
For information on our employee benefits (such as Fitness Passport, Apple, JB Hi-Fi and Dell Employee Purchase Programs and 26 weeks paid parental leave for primary and secondary carers), please visit our careers website.
We are proud to be recognised as a WORK180 Endorsed Employer for All Women. We're a business with a huge range of operational and corporate roles aimed at connecting our communities.
As a pivotal player in the energy future of NSW and the country – we cover 95% of NSW and parts of southern QLD - we are an organisation with a wider variety of roles than you may first think.
Whether you want to work remotely, in a coastal region or rurally, we will invest in you, develop you and help you shape a career in energy that will give you future opportunities you may never have realised in a sector where there is so much to explore. For further information please contact Nathan Beattie, Customer Liaison Team Leader, on 0401 286 ***. Applications close Sunday 24 November 2024 at 11.55 pm (AEST). Passionate people. Global thinking. Regional heart. Building a better energy future. Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.
As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.
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