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Customer Fulfillment Representative

Customer Fulfillment Representative
Company:

Resmed


Details of the offer

Imagine a world where people are delighted by their healthcare experience. The ResMed team is taking giant strides towards making this a reality. As part of the Asia LatAm Growth Markets team we are looking to solve unique and exciting challenges utilising technology and connected solutions to impact over a billion people. We have an innovative 30 year history as global leading medical pioneers but now is the time to continually push boundaries, innovate in new spaces and help improve people's health on a large scale. 12 Months Fixed Term (Maternity Leave Cover), Full-time hours Located at Bella Vista As a Customer Fulfilment Representative, you will provide exceptional customer service and support to our Sydney fulfilment centre by driving our Ecommerce business into the next phase of fulfilling our brand promise – “Awaken Your Best.” You will support the Consumer Fulfilment Centre in creating an amazing unboxing experience to our customers by providing personalised services and solutions to ensure they receive our products quickly, accurately and in high standards. This is a fixed term role based in Sydney, working Monday to Friday with the occasional Saturday shift on a rotating roster to support fulfilment functions and customers around Australia. Reporting to the Customer Fulfilment Manager, you are expected to perform the following responsibilities: Inventory management including unpacking supplier orders, restocking and stock rotation. Pick and pack e-commerce webshop orders. Unpack and process returns from customers and retail stores. Respond to customer queries and concerns in a professional manner which meets high quality, productivity and customer needs. Process orders, returns, complaints, credit and rental requests. Inform manager of all unresolved or unique complaints and help identify trends. Actively manage cross-functional systems to ensure accurate order information, including storage, monitoring and reporting; liaising with multiple internal departments as required. Perform proactive follow up with the Customer Care teams to ensure efficient resolution to customer requests through collaboration and effective teamwork. Provide training and support for team members. Provide support for special projects as needed. Let's talk about qualifications and experience: Possess a customer-centric commitment to build and maintain customer relationships. Demonstrate exceptional problem solving and organisational skills. Display energetic, self-motivated and quick thinking with positive attitude Strong ability to proactively learn and work across multiple systems and platforms. Must be able to work in enterprise level ERP and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately Must demonstrate strong written and oral communication skills in English Extremely detail-oriented and disciplined. Able to work collaboratively in a team environment. #LI-APL Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!


Source: Neuvoo3_Ppc

Job Function:

Requirements

Customer Fulfillment Representative
Company:

Resmed


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