Customer Engagement Specialist

About Our Client The employer is a prominent player in the legal services industry, known for its strong reputation and commitment to excellence. With its offices in Footscray, the company provides a wide array of legal solutions tailored to meet the diverse needs of its clients.
Job Description Addressing customer queries and resolving issues in a timely manner.Facilitating customer engagement through various channels.Contributing to the development of customer service strategies.Tracking customer engagement and compiling reports on feedback.Maintaining a positive, empathetic, and professional attitude towards customers.Continuously improving customer satisfaction through expert conflict resolution.Assisting with client on-boarding and training.Collaborating with the customer service team to ensure excellent service standards.The Successful Applicant A successful Customer Engagement Specialist should have:
Proven experience in a customer service role.Excellent communication and interpersonal skills.High level of proficiency in using customer management software.A problem-solving mindset with a strong focus on customer satisfaction.A positive outlook and enthusiasm for learning new skills.What's on Offer $37 per hour plus superannuationFootscray locationA temporary role with potential for growth and development.A chance to work in a diverse and inclusive company culture.We encourage all qualified candidates who are passionate about customer service and thrive in a fast-paced environment to apply. This is an excellent opportunity to join a leading company in the legal services sector and contribute to enhancing customer experiences.
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