We know experience is built in a number of ways. Even if your background doesn't match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths.
Customer Development RepresentativeSprout Social is looking to hire a Customer Development Representative to the Sales & Success team, based in Sydney, Australia.
Why join Sprout's Sales & Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We're a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world including GIGABYTE, Nando's Malaysia, WeGo, and Zalora. And the real kicker? You get to design your own career and follow the path that's best for you. Wherever you want to go, we're committed to helping you get there.
What you'll do Generate pipeline for the sales organisation by qualifying and nurturing leads from different sources.Run qualification calls with B2B prospects from all types of industries to identify their pain points and map the value of Sprout products to their needs.Strategically collaborate with Account Executives on qualified sales opportunities across the APAC region.Uncover additional opportunities and potential pipeline by outbound campaigns or nurturing flows.Consistently learn and apply coaching related to sales strategy, methodology and processes.What you'll bring The minimum qualifications for this role include:
1+ years experience in sales, support, consulting, marketing or other customer facing role.Exceptional organizational, presentation, and communication skills - phone, email, and webinar.Driven to succeed and ability to work in a fast-paced environment.Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:
A consistent track record of meeting and exceeding goals; quota carrying experience is a plus.SaaS experience is a plus, but not required.Additional language skills, either written and verbal, is a plus.How you'll grow Within 1 month, you'll plant your roots, including:
Complete Sprout Social's new hire training & onboarding program alongside other new Sprout team members.Partner with the Customer Development Leadership team to define key success metrics for your role.Begin developing familiarity with our business, platform, and applications.Acclimate yourself with the day to day responsibilities of Sprout's Customer Development team.Begin receiving inbound leads and start your three month ramp to full quota.Within 3 months, you'll start hitting your stride by:
Create a professional and engaging first impression with our prospects.Qualify inbound leads and collaborate with Account Executives.Prioritize leads and uncover business needs.Run high volumes of discovery calls to identify customer requirements.Manage follow-up with calls-to-action to consistently build a sales pipeline.Meet activity and pipeline goals on a monthly basis.Within 6 months, you'll be making a clear impact through:
Consistently achieve your opportunity and revenue targets.Become an expert in all things social media.Have mastered the use cases of successful customers.Consistently reflect on your own skill and development gaps.Step up as a leader in the Customer Development organization.Within 12 months, you'll make this role your own by:
Have mastered the necessary skills needed to work a consistent inbound funnel.Be a leader on the floor by sharing best practices.Ready yourself for the Business Development role.Our Benefits Program We're proud to regularly be recognized for our team, product and culture. Our benefits program includes:
Insurance and benefit options that are built for both individuals and families.Progressive policies to support work/life balance.High-quality and well-maintained equipment.Wellness initiatives to ensure both health and mental well-being of our team.Ongoing education and development opportunities.Candidates for this remote work opportunity must be based in NSW, Australia. If you are based in another location within Australia or APAC, we aren't able to hire in your location at this time; however, if you'd like to stay in touch with us in case that changes in the future, please apply and we'll save your application for possible future consideration.
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.
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