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Customer Contact Officer - Mill Park

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Customer Contact Officer - Mill Park
Company:

(Confidential)


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Customer Contact Officer - Mill Park

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Details of the offer

Description:

Job Advertisement:Want to build a career out of your strong customer service skills? Exciting new Customer Service roles available NOW!
We are always on the lookout for customer service professionals who can leave a lasting, positive impression. Our Talent team is currently recruiting hundreds of customer service positions across Australia to provide essential services to our Australian Government clients. Mixed employment types across permanent full time, 12-month fixed term, part time or casual Call Centre roles.
Be part of our first-class customer service teams across the country
Our Customer Service teams are on the front line, delivering essential services every day
Serco for life - friends | career | care
About Serco
At Serco, you’ll be part of a team of more than 50,000 people working across more than 20 countries worldwide. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people from a range of backgrounds.
About the Role
As a Customer Service professional with Serco, you will be servicing customer inbound calls on behalf of an Australian Government department via our Mill Park contact centre.
The centre operates between 8:00am and 11:00pm Monday to Friday, 8:00am to 5:00pm Saturday and Sunday, with the flexibility to work extended hours.
Opportunity to work 38 hours fixed term, or 30-38 hours fixed term
Overtime opportunities and award penalty rates applicable for late evening and weekend shifts
Managing complex inbound enquiries and measured against consistent KPIs
Logging detailed interactions for all tasks and actions accordance to policy and procedure
Manage secure and sensitive data with professionalism and empathy
Ongoing coaching and development to deliver first class service
Applicants will need to successfully complete a police clearance prior to commencement and must hold Australian Citizenship.
4 days ago
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