Customer Care RepresentativeApply
Locations: Australia, Sunshine North
Time Type: Full time
Posted on: Posted Today
Time left to apply: End Date: December 1, 2024 (15 days left to apply)
Job Requisition ID: R10054789
Air Liquide Australia is a market leader in Gases, Technologies and Services for Industry in Australia. Air Liquide Australia provides innovative, responsive and customer-focused services to our product range, which improves the performance of our customers while helping protect the environment.
The successful applicant will be working with a supportive and friendly team and speaking with our valued customers every day. Inbound calls will be relating to product inquiries, status of orders and returns, and quotes. Another aspect of the role includes outbound calls to customers informing them of the status of their orders or follow-up actions.
How will you CONTRIBUTE and GROW?Deal with inbound correspondenceLiaise with ALH states staff to resolve customer enquiriesConduct all activities in accordance with requirements of ALH's Quality Management SystemKey sales orders received via email, online, telephone and direct in a timely, accurate and efficient mannerProcess and follow up after call requests via email, telephone and direct in a timely, accurate and efficient mannerAre you a MATCH?Passionate about providing exceptional Customer Service and building relationships over the phonePrevious experience in a contact centre desirable but not essential as training will be providedExcellent phone mannerStrong attention to detail and accuracyAdministrative and Sales experience (desirable)Computer literate with the entire Google SuiteStrong verbal and written communication skillsA 'can-do' attitude aligned to the continuous improvement of our customer experience strategyAbout Air LiquideA world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.
Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.
About UsA world leader in gases, technologies and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
Discover what your professional journey at Air Liquide could be here!
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